Order tracing

After placing the order you will receive a order confirmation.

In this order confirmation you will recieve a link to track the status of your order.

Status of payment:

  • Paid = payment has been made
  • Refused = authorization rejected by creditcard companyWaiting
  • Fraud suspected = under investigation of creditcard company
  • Suspected = under investigation of creditcard company
  • Charge back = payment has been paid back to your account

Status of shipment

  • Not send
  • waiting for sending = order on hold. please check your e-mail or read the comments in the online order trace
  • Send = order has been processed for delivery, delivery date as stated in the order confirmation.